Customer Support France

The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues in English and French. Duties shall include all facets of customer service up to but not limited to assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist (S3) as necessary, follow up.

General responsibilities:

• Provide excellent customer service for clients in France;
• Handle all customer service related calls;
• Know who and when to transfer a call;
• Technical knowledge and support of all the clients products;
• Enter customer orders accurately into the Avante system;
• Proofread and confirm correctness of orders;
• Assist team with projects as assigned;
• Develop and maintain close relationships and contact with dealer base;
• Ability to retrieve information to answer customer questions;
• Ensure database accuracy with updates as required in CRM and Avante;
• Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved;
• Have full understanding of and assist with GSA orders and inquiries;
• Work closely as a mentor for the Customer Service Clerk;
• Issue RA’s for credit;
• Our client has it's own schooling projects. You coordinate the School attendees each month;
• Have full understanding S3Philosophy, Avante, CRM and Outlook;
• Utilize marketing tools such as website, catalog and price guide;
• Assist with special projects, system testing etc, as needed;
• Know sales policies and procedures and dealer pricing levels.

For the position of Customer Support France we are looking for the right candidate:

• You have to be detailed oriented;
• You possess the ability to handle many simultaneous tasks;
• Work efficiently with little supervision;
• You have advanced computer skills, be willing to learn new processes and programs;
• You’re flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company;
• This position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment;
• Excellent command of the French and English language. Knowledge of the Dutch language is a plus;
• You're living in the vicinity of Amersfoort.

Our clients offers for te position of Customer Support France: top industry salaries, and competitive benefits package (13th month, pension, health insurance contribution and more).

Our client is an international company in the A / V (audio / visual) industry. They produce and deliver the complete infrastructure, including hardware and software for educational institutions, events and multinationals.